Account Executive
Tell me about a time you chose to walk away from or deprioritize a large deal. How did you make that call?
What the interviewer is looking for
- This question tests deal qualification & forecasting. Uses a clear framework and concrete evidence such as a confirmed decision process and timeline to decide what is in the forecast.
- What to bring out: Clear disqualifying evidence, weighing time cost against probability and communicating the decision to leadership.
- Expect a follow-up like: How did your manager react, and were you right?
Another way it may be asked: Have you ever decided a big opportunity was not worth chasing? What made you decide?
A structure to follow: STAR, with the weight on Action and Result
- Step 1
Situation
One or two sentences: where, when and what was at stake. Pick a real example you were close to.
- Step 2
Task
What you personally were responsible for. Say "I", not only "we", so the deal qualification & forecasting you showed is visible.
- Step 3
Action
The two or three things you did and why you chose them over the alternatives. This should be about half your answer.
- Step 4
Result
What changed, in your own measure of it, and what you would do differently. Only use numbers you can stand behind.
This is guidance on shape, not a script. Use your own real experience and facts; never invent details to fill a gap. See the STAR guide and answer frameworks.
Common slips
- Describing what the team did without saying what you did.
- Choosing an example with no clear outcome, or one you cannot answer detailed questions about.
- Ending on the action and skipping the result and what you learned.
How to practise it
Write two bullet points for each STAR letter, then say the answer aloud in about two minutes.
Related questions
- How do you decide whether a deal belongs in your forecast this quarter, and what evidence do you need?
- If you had a thirty minute first call with a prospect, what would you want to learn and how would you open?
- How would you present a product to a buyer so it feels about their problems rather than a feature tour?
- Tell me about a time you had to really listen to someone to understand what they needed before you could help them.
- A buyer asks for a twenty percent discount at the last minute to sign. How do you respond?