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Social Media Manager

If a local coffee shop asked you which two social platforms to focus on first, how would you decide?

CaseEntry levelTests: Platform & algorithm knowledge
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What the interviewer is looking for

  • This question tests platform & algorithm knowledge. Speaks specifically about how different platforms reward different formats and behaviours, and adapts content per platform rather than cross-posting the same thing.
  • Strong answers: Starts with who the customers are and the shop's goals, compares where that audience spends time, and considers effort and content formats.
  • Likely follow-up: What kind of content would you post first on the platforms you chose?

Another way it may be asked: A small coffee shop has time for only two social channels. How would you pick which ones?

A structure to follow: Frame, structure, analyse, recommend

  1. Step 1

    Frame

    Restate the goal and ask what success is and what the constraints are.

  2. Step 2

    Structure

    Split the problem into a few separate parts you can check one by one, and say what you will look at first and why.

  3. Step 3

    Analyse

    Reason with the information you have, state your assumptions out loud, and say what data would change your mind.

  4. Step 4

    Recommend

    Give a clear recommendation, the main risk, and the first step you would take.

This is guidance on shape, not a script. Use your own real experience and facts; never invent details to fill a gap. See the STAR guide and answer frameworks.

Common slips

  • Listing ideas without choosing between them.
  • Hiding assumptions instead of stating them.
  • Finishing without a recommendation.

How to practise it

Answer in four spoken parts, one per step, then check you ended on a recommendation.

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