Question bank

Interview questions, with guidance on how to answer

834 questions across 64 roles. Open one to see what a strong answer includes and common slips, then drill it out loud with Ava. New to answer structure? Start with the learning hub.

834 questions.

BehaviouralSeniorCustomer Support Representative
How would you help a new team member get up to speed on handling difficult tickets?
Tests: Reliability & teamwork
BehaviouralAny levelCustomer Support Representative
With chatbots now handling many simple questions, what do you think a human support agent adds, and how would you work alongside those tools?
Tests: Empathy & patience
TechnicalEntry levelCall Center Agent
How would you open and close a customer call so the caller feels welcomed and knows what happens next?
Tests: Call handling & phone etiquette
BehaviouralEntry levelCall Center Agent
Call centers schedule staff tightly around call volume. How do you make sure you are on time and ready at the start of every shift?
Tests: Reliability & punctuality
TechnicalEntry levelCall Center Agent
A caller is rambling and you are not sure what they need. How do you find out without being rude?
Tests: Active listening & clarifying
TechnicalEntry levelCall Center Agent
A caller asks for account details but cannot answer the security questions. What do you do?
Tests: Privacy & payment security
BehaviouralMid levelCall Center Agent
Tell me about a time you handled an angry person on the phone or in person. What did you do to calm the situation?
Tests: De-escalation & difficult callers
TechnicalMid levelCall Center Agent
How do you balance keeping calls short with actually solving the caller's problem the first time?
Tests: Working to metrics & adherence
TechnicalMid levelCall Center Agent
How do you make sure your notes and data entry are accurate while you are still talking to the caller?
Tests: Accuracy & data entry
BehaviouralMid levelCall Center Agent
After a really difficult call, how do you reset before the next one comes in?
Tests: Resilience under pressure
TechnicalMid levelCall Center Agent
When taking a card payment over the phone, what steps do you follow to keep the customer's information safe?
Tests: Privacy & payment security
TechnicalSeniorCall Center Agent
If your quality scores dropped one month, how would you work out why and improve them?
Tests: Working to metrics & adherence
BehaviouralSeniorCall Center Agent
How would you help a teammate who is clearly struggling after a run of tough calls?
Tests: Resilience under pressure
TechnicalSeniorCall Center Agent
What would you suggest to improve a call script that customers keep finding robotic?
Tests: Call handling & phone etiquette
TechnicalAny levelCall Center Agent
A caller threatens to cancel and demands a supervisor, but your supervisor is busy. What do you do?
Tests: De-escalation & difficult callers
CaseEntry levelMarketing Manager
If you were launching a new product with a small budget, which channels would you try first and why?
Tests: Channel strategy & campaign planning
TechnicalEntry levelMarketing Manager
What numbers would you look at to tell whether a marketing campaign worked?
Tests: Analytics, attribution & experimentation
TechnicalEntry levelMarketing Manager
Pick a product you like. How would you explain the difference between its features and its benefits to a customer?
Tests: Positioning & messaging
TechnicalMid levelMarketing Manager
Tell me about a paid campaign you ran or managed. How did you improve its cost per acquisition over time?
Tests: Paid acquisition
TechnicalMid levelMarketing Manager
How has search changed with AI answers appearing in results, and how are you adapting your content and search strategy?
Tests: SEO & content marketing