Question bank

Interview questions, with guidance on how to answer

834 questions across 64 roles. Open one to see what a strong answer includes and common slips, then drill it out loud with Ava. New to answer structure? Start with the learning hub.

834 questions.

TechnicalMid levelHotel Front Desk Agent
The hotel is overbooked and a guest with a confirmed reservation arrives and there is no room. What do you do?
Tests: Reservations and hotel systems
BehaviouralMid levelHotel Front Desk Agent
You have a line of four guests, the phone is ringing and someone is asking you about parking. How do you manage it?
Tests: Composure under pressure
TechnicalMid levelHotel Front Desk Agent
How do you offer a room upgrade without it feeling like a sales pitch?
Tests: Local knowledge and upselling
TechnicalSeniorHotel Front Desk Agent
It is the middle of the night and the fire alarm goes off. What is your role at the front desk?
Tests: Security and guest privacy
BehaviouralSeniorHotel Front Desk Agent
Tell me about a time you turned around a guest who was really unhappy.
Tests: Complaint handling and service recovery
TechnicalSeniorHotel Front Desk Agent
At the end of your shift, your cash drawer and payments do not balance. Walk me through how you would track it down.
Tests: Payment handling and accuracy
TechnicalSeniorHotel Front Desk Agent
A guest with a large group wants to change several reservations at the last minute. How do you handle it in the system and with them?
Tests: Reservations and hotel systems
BehaviouralAny levelHotel Front Desk Agent
What makes a guest feel truly welcome at a hotel?
Tests: Communication
TechnicalEntry levelProduct Manager
If you were asked to improve a product you had never used before, how would you figure out what its users actually need?
Tests: Customer discovery
CaseEntry levelProduct Manager
Imagine you have three feature requests and time to build only one. How would you decide which to do first?
Tests: Prioritisation & roadmapping
BehaviouralEntry levelProduct Manager
Tell me about a time you had to explain a complicated idea to someone without your background. How did you make sure it landed?
Tests: Stakeholder communication
TechnicalMid levelProduct Manager
Walk me through how you defined success for a feature you recently shipped, and which numbers you watched after launch.
Tests: Product metrics & analytics
TechnicalMid levelProduct Manager
How do you work with engineers and designers to turn a rough problem into something the team can build? Give me a recent example.
Tests: Requirements & delivery
BehaviouralMid levelProduct Manager
Tell me about a time an experiment or launch did not go the way you expected. What did you learn and what did you change?
Tests: Experimentation & launch
BehaviouralMid levelProduct Manager
Describe a time customer research changed your mind about what to build.
Tests: Customer discovery
TechnicalMid levelProduct Manager
A senior sales leader insists a big customer needs a feature that is not on your roadmap. How do you handle that conversation?
Tests: Prioritisation & roadmapping
TechnicalSeniorProduct Manager
How have you shaped a product strategy a year or more out, and how did you get leadership and the team to commit to it?
Tests: Product strategy & vision
BehaviouralSeniorProduct Manager
Tell me about a time you decided to stop or kill something your team had invested in. How did you make that call?
Tests: Ownership & judgement
TechnicalSeniorProduct Manager
How do you balance short-term revenue requests against longer-term platform investment when you build a roadmap?
Tests: Prioritisation & roadmapping
TechnicalAny levelProduct Manager
Your main engagement metric drops ten percent overnight. Talk me through how you would investigate it.
Tests: Product metrics & analytics