Question bank

Interview questions, with guidance on how to answer

834 questions across 64 roles. Open one to see what a strong answer includes and common slips, then drill it out loud with Ava. New to answer structure? Start with the learning hub.

834 questions.

TechnicalEntry levelIT Support Specialist
A user says their computer is really slow. What steps would you go through to find out what's going on?
Tests: Troubleshooting methodology
BehaviouralEntry levelIT Support Specialist
A frustrated user calls saying they've lost an hour of work and need help right now. How do you handle the start of that call?
Tests: Customer service & communication
TechnicalEntry levelIT Support Specialist
Someone can't get on the internet, but the coworker sitting next to them can. What would you check?
Tests: Networking basics
TechnicalEntry levelIT Support Specialist
A user calls saying they're locked out and asks you to reset their password. How do you make sure it's really them?
Tests: Identity & account management
TechnicalMid levelIT Support Specialist
How would you set up a new laptop for an employee starting next week so it's ready on their first day?
Tests: Operating systems & devices
TechnicalMid levelIT Support Specialist
What makes a good ticket note, and why does it matter to the next person who picks it up?
Tests: Ticketing & documentation
TechnicalMid levelIT Support Specialist
A user forwards you an email asking them to confirm their login details, and they've already clicked the link. What do you do?
Tests: Security awareness
BehaviouralMid levelIT Support Specialist
Tell me about a time you had lots of tickets at once, including one from a senior manager. How did you decide the order?
Tests: Prioritisation under pressure
TechnicalSeniorIT Support Specialist
Several users across the office report that a shared application keeps disconnecting. How would you lead the investigation and keep people informed?
Tests: Troubleshooting methodology
TechnicalSeniorIT Support Specialist
If you noticed the same issue coming up in dozens of tickets every week, what would you do about it?
Tests: Ticketing & documentation
BehaviouralSeniorIT Support Specialist
How would you explain to a non-technical manager that a request they made can't be done their way for security reasons?
Tests: Customer service & communication
TechnicalAny levelIT Support Specialist
What tools do you use to support people remotely, and how do you make sure the user is comfortable with you connecting to their machine?
Tests: Operating systems & devices
TechnicalAny levelIT Support Specialist
When you don't know the answer to a user's problem, what do you do?
Tests: Troubleshooting methodology
TechnicalEntry levelSoftware Engineer
When would you pick a hash map over a list to store data, and what does that choice cost you?
Tests: Coding fundamentals & data structures
TechnicalEntry levelSoftware Engineer
Imagine your code works on your laptop but fails in the test environment. Walk me through how you would start figuring out why.
Tests: Debugging & troubleshooting
TechnicalEntry levelSoftware Engineer
How do you usually use Git day to day, from starting a piece of work to getting it merged?
Tests: Version control & delivery
TechnicalMid levelSoftware Engineer
How do you decide what to test in a new feature, and how do you balance unit tests against integration tests?
Tests: Testing & code quality
TechnicalMid levelSoftware Engineer
Tell me about the trickiest bug you have tracked down. How did you find the root cause?
Tests: Debugging & troubleshooting
TechnicalMid levelSoftware Engineer
When you review a teammate's pull request, what do you look for, and how do you give feedback they will actually act on?
Tests: Code review & collaboration
BehaviouralMid levelSoftware Engineer
Tell me about a time you made slow code noticeably faster. How did you find the bottleneck and what did you change?
Tests: Coding fundamentals & data structures