Prep pack
Interview prep: Agency or consultancy
Client-service organisations where you work on several projects for different clients.
These packs describe general patterns for a type of organisation. They are not about any specific employer, and processes vary a lot. Always follow the instructions you are given for your own interview.
What interviews can look like
- Questions about handling multiple clients and competing deadlines.
- Case-style or scenario discussions about a client problem.
- Interest in communication, presentation and managing expectations.
What to show
- Structuring an unfamiliar problem quickly.
- Communicating clearly with people outside your specialism.
- Managing time across projects.
- Handling feedback and changes of direction calmly.
How to prepare
- Practise case questions aloud using a frame-structure-analyse-recommend shape.
- Prepare a story about a difficult stakeholder or changing brief.
- Have a short portfolio or examples you can walk through.
- Prepare to explain one past project in two minutes and in ten.
Questions you could ask
- How are projects staffed and how is workload balanced?
- How do you handle a client changing the scope?
- How is learning shared between teams?
- What does good client feedback look like here?
Watch out for
- Presenting only outputs. Explain the problem, your reasoning and the result.